Normally LCL (Less Container Loading) shipping: Animal models higher than 2.3m (7.5 ft.) or wider than 2m (6.6 ft.) need to be disassembled for shipping. We will provide an installation manual, video, and tools for assembling; video call for installation guidance is available 24 hours a day.

Models higher than 2.8m (26.2 ft.) need to be disassembled for FCL shipping.

No matter FCL or LCL, under the premise of saving shipping costs, we try not to disassemble the models so that customers can save installation time.

Our standard control modes are infrared sensor and remote control, we have more control modes to choose from: coin control, customized control, touch control and more customized controls

Yes, all our animatronic models are made for outdoor use, they are waterproof and weatherproof. All the functions adapt to -30~40 degrees in extreme weather.

We offer 24 months warranty and life-long maintenance service. We prioritize after-sales service for our products. We will include additional spare parts and tools with each shipment. Regardless of warranty status, we will promptly address customer inquiries and offer solutions to ensure the product operates normally as quickly as possible.

We have extensive experience in global transportation and offer customers various delivery options, such as ocean, air, rail, express, and land transport. You can pick up the goods from the factory, or we can deliver them to the port in your country. Most customers prefer direct door-to-door delivery. We will provide the best transportation plan based on your budget and deadline.

Of course! Sizes, colors, movements, sounds and logos of the animatronic animals can be customized, production takes 3-4 weeks. Every step of the production process will be confirmed with you before proceeding. The most important is the service of the customization is free of charge. View our custom products list